> ## Documentation Index
> Fetch the complete documentation index at: https://docsy3.mile.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Public Tracking

> Let customers and partners follow a task's progress without signing in.

Public tracking shares a task's progress with people outside your organization, such as customers, partners or recipients, without asking them to sign in. It is the "track your order" page for your tasks.

![Public tracking portal](https://mintcdn.com/mile-app/UXNIt6vKEPCdUxjB/images/v4/activities/public-tracking-portal.png?fit=max\&auto=format\&n=UXNIt6vKEPCdUxjB\&q=85\&s=63c3c3efcd5b2cd977e929a8acd56eda)

## What people can see

Anyone with the task ID can follow:

* the task's information: title, content and label,
* its current status and the history of what happened,
* where the task is on a map, and the field worker's last location while the task is ongoing,
* the photos, bill and list captured on the task, when the flow has them.

It is often used for:

* **Deliveries and e-commerce**: customers follow their delivery and see when it arrives.
* **Field services**: clients see when a technician is assigned, on the way, or done.
* **Logistics and shipping**: partners and recipients follow a shipment without access to your account.
* **Home delivery**: customers see where their courier is.

## How it works

1. **Share the task ID or link.** Every task has a unique task ID. Copy it, or the full tracking link, from the task's detail. See [Sharing Public Tracking](https://docsy3.mile.app/pages/activities/public-tracking/sharing.md).
2. **Open the tracking page.** The recipient opens the link, or opens the tracking portal (`/tracking` on the web app's address) and types the task ID.
3. **Follow the task.** The tracking page shows the task's details, history and location. See [The Tracking Page](https://docsy3.mile.app/pages/activities/public-tracking/tracking-page.md).

![Tracking page](https://mintcdn.com/mile-app/UXNIt6vKEPCdUxjB/images/v4/activities/public-tracking-detail.png?fit=max\&auto=format\&n=UXNIt6vKEPCdUxjB\&q=85\&s=fc39ea4be910d336c05a38a68b1ae0b0)

## Key points

* **No sign-in**: recipients need no account. The task ID is all they need.
* **Kept up to date**: the page refreshes on its own every few minutes, and the recipient can refresh it at any time.
* **History timeline**: every step of the task, such as created, assigned and completed, with the time and a note.
* **Map**: the task's location, and where the courier is or where the task was completed.
* **Access by task ID**: each task ID works as an access key. Only people who have it can see that task.

## Get started

1. [Create a task](https://docsy3.mile.app/pages/activities/task/create-task.md) with the information the recipient needs.
2. Open the task and use **Share** to copy its link or task ID.
3. Send the link (`/tracking/` followed by the task ID) to the recipient.


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