Insight

Insight has two modes. Chat answers questions about your tasks in plain language, such as How many tasks are overdue? or Compare the completion rate by hub for this month, with numbers, lists and tables taken from your organization’s own task data. Report holds the written reports Insight prepares for a flow on a schedule: a summary, findings ordered by how serious they are, and recommended actions. Open Analytics › Insight. The page title reads Insight in both modes.

Chat

1. Chat | Report: switch between the two modes. The switch sits at the top of the left panel in both modes.
2. New chat: start a fresh conversation. It is highlighted while the chat is empty and clears the screen to show the suggested questions again.
3. History: your earlier conversations, newest first, with the date of each. Before your first question it says No conversation yet.
4. Try asking: suggested questions to get started. Click one to ask it straight away:
   • How many tasks are overdue?
   • How many tasks were created this week?
   • Give me a summary of this month
5. Ask anything about your operations: type your own question, up to 500 characters. Press Enter or click Send to ask it. Press Shift+Enter to start a new line. The field grows as you type and scrolls once it reaches its full height.
6. Load more: the history shows 20 conversations at a time. The line under it says how many are shown, for example Showing 20 of 34. Click Load more to see older ones. The button disappears when all of them are shown. If they can’t be loaded, the panel says Failed to load more conversations; click Load more again.

While Insight answers

Your question appears in the conversation straight away. Under it, a status line shows how far the answer has got: You can type your next question while you wait, but you can send it in this conversation only after the answer arrives. You don’t have to wait for the answer. Open another conversation from the history, or click New chat, and keep working. The answer is saved in the conversation it belongs to. If you go back before it arrives, you see your question and the status line again. Anything you have typed but not sent stays with its own conversation, so it is still there when you return. While the first question of a new conversation is waiting, New chat is unavailable. It comes back once the answer arrives or the question fails. You can still open another conversation from the history. If an answer can’t be written, your question stays and the answer shows the reason, or Failed to generate AI response. Click Try again to ask the same question again.

1. Your question: stays in the conversation.
2. Error and Try again: why the answer failed, with Try again to ask once more.

A conversation

1. Conversation: each conversation is saved automatically under a title taken from its first question. Click it to open it again and carry on.
2. Your question: on the right.
3. Answer: on the left, with figures in bold, lists and tables.
4. Helpful / Not helpful: rate the answer with a thumbs up or down. Once the rating is saved, the app says Feedback updated successfully. and the icon stays colored to show your rating. If it can’t be saved, the icon doesn’t change. Your ratings help improve the answers.
5. New chat: start another conversation.

Ask follow-up questions in the same conversation to dig deeper, for example Which of those are Delivery tasks? A long conversation opens with its first 50 messages, oldest first. Under them, Load More Messages and a line such as Showing 50 of 120 messages show that more follow. Click it to add the next, newer messages above the button; it disappears once the whole conversation is shown. Questions you ask now appear below it, at the end of the conversation. If the messages can’t be loaded, the conversation says Failed to load more messages; click Load More Messages again.

Delete a conversation

1. Point at the conversation in the history.
2. Click the trash icon that appears next to it.
3. In Delete conversation, confirm with Delete. The conversation is removed for good and the app says Conversation deleted.

You can’t delete a conversation while it is still waiting for an answer; its trash icon can’t be clicked until the answer arrives. If you delete the conversation that is open, the chat goes back to a new, empty chat.

Tips for good answers

• Name the time range: this week, this month, last 7 days.
• Ask about numbers and trends: counts, completion rates and comparisons between hubs, flows or people work best.
• Keep questions short and clear.
• Try the suggested questions to see what Insight can do.
• Ask follow-ups in the same conversation.

Report

Click Report in the switch. Insight opens Context Settings straight away, so you can choose what the reports cover. The reports themselves are listed in the left panel.

1. Chat | Report: go back to Chat at any time.
2. Context Settings: describe a flow for Insight and choose how often it writes a report. It is highlighted while you are on it. See Context Settings.
3. Recents: the reports written for your organization, newest first. Each one shows its name, the period it covers, and Scheduled or the email of the person who asked for it. Click a report to open it. Click Load more at the bottom to see older reports.
4. Select Flow: pick the flow to set up. Until you pick one, the page says No Flow Selected.

A report is named after its month and flow, for example August 2026 - Delivery. An icon in front of the name shows a report that is not ready to read: Until your organization has its first report, Recents shows an example report, Delivery Insight Report, tagged Example. Open it to see what a finished report looks like. It can’t be deleted, and its ⋯ menu offers only Export PDF. The example disappears as soon as a real report exists. Real reports appear on their schedule once a flow is set up in Context Settings.

Reading a report

1. Report name and period: the flow and the dates the report covers.
2. ⋯: the report actions, Export PDF and Delete. See Report actions.
3. Overall Summary: a short written summary followed by the key numbers, such as total tasks, done, ongoing, unassigned and assigned users.
4. Report sections: jump to any part of the report. On a wide screen this card stays in view while you scroll.
5. Findings: each finding has a title, a severity tag and a short explanation backed by numbers.

Findings are grouped by how serious they are, always in this order:

• Critical Findings
• High Findings
• Medium Findings
• Low Findings
• Positive Findings: where the operation is doing well.

A section with nothing to report is left out of the report.

1. Recommended Actions: what to do about the findings, at the end of the report. The actions that belong to a finding are also listed under that finding as Related Recommendations.
2. Who, when and how urgent: the team the action is meant for, the time frame and the priority.
3. Report sections: still in view after scrolling, so you can jump back up.

When a report is not ready

• Being written: the report shows Building this report. It can take up to 20 minutes. You can leave the page and come back; the page updates by itself.
• Failed: the report shows This report could not be generated with the reason. Click Retry to try again.
• Not enough data: the report shows Not enough data for this period. At least 50 tasks are needed. Trying again would give the same result, so there is no Retry.
• Not found: a report that was deleted, or a link that is wrong, shows Report not found. Click Back to reports.

1. Report in the list: the info icon marks a report without enough data.
2. Message: why the report could not be written.

Report actions

1. Export PDF: opens your browser’s print window. Choose Save as PDF to keep a copy. The menus and side panels are left out, so only the report is printed.
2. Delete: remove the report for everyone. Confirm with Delete. This can’t be undone. You can also delete a report from the trash icon that appears when you point at it in the list.

The ⋯ menu appears only on a report that is ready to read.

Reports on the Free plan

On the Free plan, a report shows the summary, the total task count and the first finding. The other numbers are blurred, the other sections show a padlock with how many items are hidden, and the section list greys them out. An Upgrade to Pro card under the first finding opens the billing page. Export PDF also takes you to the billing page instead of printing.

Context Settings

Context Settings tells Insight what a flow is about, so its reports use the right words and look at the right fields. You set it up once per flow.

1. Flow: the flow you are setting up. The first time you open a flow, Insight writes a draft description of it. This takes a moment, and the page says Preparing the AI context for this flow.
2. Updated time / Updated by: when the context was last changed and by whom. system means the change was made by Insight, not a person.
3. Flow Description: what the flow is for, in plain words. Review the draft and correct anything that is wrong; a clear description gives better reports.
4. Auto-generated Report: how often a report is written for this flow:
   • Monthly: a report on the 1st of every month, covering the previous month. The next run and the period it covers are shown underneath.
   • Off: no reports for this flow.
   • Daily and Weekly: available on request. Choosing one opens Talk to Sales and leaves the frequency unchanged.
5. Knowledge Base: the fields of the flow with a description of each. Each field shows its name and its type in plain words: Text, Number, Date & time, Yes/No, List or Group. Click the pencil next to a field to edit its description.

Changes save by themselves when you click away from the field. There is no Save button. The app says Context saved. If the frequency is Off when you leave the page, Insight asks Leave without a schedule?, because no report will be written for this flow. Click Stay to set a schedule, or Leave.

On a narrow screen

On a narrow screen the left panel is hidden. Click the button at the top of the page to open it from the side. It holds the same Chat | Report switch, New chat or Context Settings, and the list. In Chat, the panel closes by itself after you pick a conversation or click New chat.